Аналитик бизнес процессов и систем
- Create and deploy feedback mechanisms for end users. Analyze results, make recommendations for support process improvement, and implement changes - Prepare regular reports and analytical work within the consigned applications - Evolve functionality and implement demands in consigned applications in accordance to the company strategy and corporate rules - Serve as coordinator and contact person for internal and external escalations regarding consigned applications - As part of APP, ensure timely and qualitative processing of incidents and trouble tickets, with focus on consigned applications - Participation in IT projects related for efficiency improvement in related areas of activity - Projects coordination on business systems deployment - Perform junior staff members coaching, induction and training sessions in supported areas - Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems, and other post-implementation support
- University degree / BSc in Economics, Business Administration or Information Technology with major in information technology or similar education - Intermediate English (both written and spoken) - Experienced in ERP systems administration and functional development - Extensive understanding of costs/benefits relations and business cases with regards to new functionalities - Basic understanding of risks / business benefits - Minimum 2 years experience in comparable ERP systems supports function and/or project work as part of the project team - Experience in application evolving and reporting tasks - Experience with corporate governance tools - Basic experience in working within a complex and international environment - Basic understanding of Companys application map and interfaces
- Fixed term contract (maternity leave cover); - An opportunity for professional and career growth in an international company; - An opportunity to gain experience working with colleagues from other countries; - Comfortable working conditions in a modern office, corporate transport (from Voykovskaya, Rechnoy Vokzal, Altufevo and Khimki railway stations), free parking. - Medical insurance, a possibility to include relatives into the corporate contract; - Life and accident insurance; - Partial compensation of lunch expenses; - Discounts on English courses, corporate English courses for employees who need it for work; - Additional days of paid leave, additional payment for sick leaves; - Discounts in METRO Stores; - Special offers from banks, fitness clubs and other partners.