Customer Database Management Group Manager
*Solid experience in working with CRM system, *Working with big data, *Strong analytical and planning skills; *Fluent English; *Great communication skills with the ability to influence and drive action across internal and external teams.
*Customer database management; *Ensuring the enrichment of the customer database, maintaining the integrity and data quality of customer data, analysis and segmentation of the customer base; *Conducting campaigns / activities to improve the quality of data on the level of customers/companies, in accordance with the requirements of Federal Law -152 and 38; *Work with METRO employee in METRO stores: active interaction, training of customer entry operators, cashiers, customer managers (93 stores); *Collaboration with related departments within data quality projects (IT, Digital, Branding). Writing instructions and drawing up business process diagrams; *Development and implementation of projects for new customers acquisition; *Control of projects, contractual obligations; Document flow control/budgeting of contractors, partners; Monitoring the quality of project execution, assessing the effectiveness of projects during and after their implementation; *Development and adaptation of new corporate IT solutions from HQ; *Development and support of an access matrix for working with a customer database;
*Maternity rate; *An opportunity for professional and career growth in an international company; *An opportunity to gain experience working with colleagues from other countries; *Comfortable working conditions in a modern office, corporate transport (from Voykovskaya, Rechnoy Vokzal, Altufevo and Khimki railway stations), free parking. *Medical insurance, a possibility to include relatives into the corporate contract; *Life and accident insurance; *Partial compensation of lunch expenses; *Discounts on English courses, corporate English courses for employees who need it for work; *Additional days of paid leave, additional payment for sick leaves; *Discounts in METRO Stores; *Special offers from banks, fitness clubs and other partners. If you are ready to work in the team of like-minded people and support the spirit of entrepreneurship, we will be happy to receive your CV!